Frequently Asked Questions
Everything you need to know about our products, deliveries and more. Got more questions ? Reach out to us via email, whatsapp and phone.
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What is your return policy ?
We offer a 7-day window for exchanges only. Unfortunately, we do not accept returns to avoid mix-ups in our storage stocks. If you need to exchange a product, please contact us within 7 days of receiving your order. We will assist you with the exchange process. Thank you for your understanding.
Do you offer international shipping ?
Currently, we do not offer international shipping. However, we are pleased to provide a hassle-free national shipping option for orders placed on our website. Complete your purchase online, and we'll ensure your order is delivered anywhere within the country. If you have any questions or need assistance, please feel free to reach out to us
What happens if my item breaks after my purchase ?
While our standard policy does not include returns, we understand that unforeseen issues may arise. In the rare instance that your item breaks within the first two days of purchase, we are happy to make an exception. Please contact us immediately, and we will facilitate the return process and provide you with a replacement. Your satisfaction is important to us, and we appreciate your understanding of this special consideration within the initial two days.